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Thread: bruh its been 5 years

  1. #1

    elissa's Avatar
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    bruh its been 5 years

    i literally just want to rant rn about how useless neopets ticket system is

    back in like 2011-2012 i woke up to my main account frozen, the freeze reason was literally "unknown"

    now im no stranger to cheating on neo, but cross my fucking heart, never ONCE did i cheat on that account or any sides or any other accounts while that account was active because i just didnt care enough about anything except my pets

    i obviously was like omg somebody has gotten into my account - looked up all my pets, they were all frozen with it
    so im relieved that TNT froze my account before any of my shit got taken, i write them a ticket saying thank you, can i have my account back, ill change me email etc
    no reply
    2 months later i send an email with the same info
    no reply
    ive sent DOZENS of tickets and prob like 50+ emails which go unreplied. every single one.

    this saga continues for another THREE YEARS
    then, i do get a reply, from tony p, who tells me "sorry its just been frozen for too long now, nothing we can do. have a good one"
    then i told him/sent screenshots of all my tickets and he hits me back with "actually this account was frozen for cheating so we wont give it back anyway" in some pathetic attempt to cover the incompetence of their fucking "support" system

    now my rage has been reignited because i just got onto my old side and theres 3 fucking OPEN tickets from early 2014 still sitting there

    fucking idiots dude

  2. #2
    Aura's Avatar
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    That's rough but unfortunately not unheard of. They make up excuses after too long for their incompetence lol

  3. #3
    Bettser's Avatar
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    Got frozen for profanity and I was a paying premium member. Same thing happened to me, and Tony gave me the same response as well. -.-'' Should have taken it to BBB when TNT cared about their ratings.

  4. #4
    Blovey's Avatar
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    I hate to say "keep trying" because you've tried so long, but Tony told me the same thing and then eventually caved.

  5. #5

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    Same shit happened to me on my main I only did like 3 tickets tho so not completely there fault

  6. #6

    elissa's Avatar
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    Quote Originally Posted by Blovey View Post
    I hate to say "keep trying" because you've tried so long, but Tony told me the same thing and then eventually caved.
    Welp, I sent another one. Hopefully it goes to somebody other than Tony - do you mind me asking how long it took for you to get your account unfrozen? I guess I'll have to just keep insisting or something.

  7. #7

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    This is why I don't even bother anymore with tickets when I get an account frozen, even when it's not my fault, the support system is so stressful that I rather use my time rebuilding than testing my non existent luck

  8. #8
    Blovey's Avatar
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    Quote Originally Posted by bubbalouie View Post
    Welp, I sent another one. Hopefully it goes to somebody other than Tony - do you mind me asking how long it took for you to get your account unfrozen? I guess I'll have to just keep insisting or something.
    It was a year total from first ticket to unfrozen.

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