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Thread: Has Anyone Else Had an Issue with Changing an Email?

  1. #1

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    Has Anyone Else Had an Issue with Changing an Email?

    So I go to change my email on neo and no matter how many times I try, it literally won't change from the old e-mail associated with the account.

    I put in my new e-mail and everything, put in the pin, and I get the regular "your e-mail is on it's way" email, but when I got the e-mail in my inbox and clicked the confirmation link, it said my e-mail change is successful, but shows the old e-mail account.

    I checked to see if it was just a glitch and was just showing the wrong email by filling out my e-mail in the "forgot username" form, but it says that the email that I had just tried to connect to the account wasn't linked to a neopets account.

    I tried logging out and logging back in, waiting a day, and have tried changing the email about 7 different times to 3 different emails (one gmail, one yahoo and one hotmail account not previously linked to neo).

    Anyone know what's going on?

  2. #2
    SmileYaDead's Avatar
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    Mm, I had this once, I think. Pretty sure this was with an active account and I think I left the account.

  3. #3
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    Is it a premium account?

  4. #4

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    Quote Originally Posted by Possible View Post
    Is it a premium account?
    Nope. :/

  5. #5


    DarkAngel's Avatar
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    @deek dont worry about it.

    Sometimes it may take 2-7 days to complete the change.

    I thought TNT had patched this, but it seems like its broken again.

    However, if after the 7th day it doesnt shows the new e-mail address, you should send a ticket to TNT

  6. #6

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    Quote Originally Posted by DarkAngel View Post
    @deek dont worry about it.

    Sometimes it may take 2-7 days to complete the change.

    I thought TNT had patched this, but it seems like its broken again.

    However, if after the 7th day it doesnt shows the new e-mail address, you should send a ticket to TNT

    Okay, that makes me feel a lot better. ^_^ Thanks so much!

  7. #7


    DarkAngel's Avatar
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    Not problem n.n

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