While we have a JumpStart representive on clraik, everyone who has concerns and comments they would like to share can post here
I would like it to be visible and easier to find for everybody.l
@(you need an account to see links) please respond here as I have closed the (you need an account to see links)
Originally Posted by Drizzy
That's all nice and good- and indeed there has been a slight visible increase in transparency- but what are Jumpstart's goals in the case of Neo? A lot of people both offsite and onsite cannot seem to see into the long run where the future of Neo is concerned, and this (in conjunction with the mounting issues over the past five years, not to mention the censorship & atmosphere favouring the 13-and-under-crowd) has been sending players away.
Could Jumpstart itself, not TNT, speak to the player base frankly about the future of the site?
JS bought a very strange site. What did they see in it?
Edit: Oh, and yes, thanks for joining the community. We're not a bad bunch.
Last edited by Drizzy; 10-17-2014 at 01:08 PM.
Hello I am retired.
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First of all: awesome that JumpStart decided to sign up on here.
I fully agree on communicating better with their players and indeed, paying customers for sure. Other then that, I truely hope we will be listened to much better aswell. Some situations are currently being shoved aside as unimportant and probably "not worthy of the staff's time" and being responded with a lame excuse such as, "we can't help you because -insert lie here-". I have had it happen a couple of times when I sent in a ticket, so I hope this will change in the near future.
Previous management allowed customer inquiries about their frozen accounts to go unanswered for months and even up to 2 years. And this was a common occurrence, not a once in a while thing. Early in previous management, tickets were responded to within 3 days. So we went from 3 days to 2 years.
Do you as a company see that as unacceptable customer service?
they've already stated that they are in the process of improving their communication skills with their players.. :l Plus they just put a facebook post up about tickets.
Last edited by Cabbage; 10-17-2014 at 12:41 PM.
Yeah well we'll see lol
JumpStart, first off, I am liking you guys more and more now. :>
What do you think of an Unconverting Paintbrush/MPs?
Hi there @(you need an account to see links)
Are you a member of TNT, or are you a representative of JumpStart as a whole? I think that might take care of a lot of our questions.
I think that's more of a TNT thing. There's a difference between the two- the JS rep we had show up likely wasn't (and likely won't be) concerned with Neopets specific content unless they specifically affect the direction of the site (in the mind of JS).
This is my guess though. JS won't just tell TNT what to do in specific content cases, but rather guide their subsidiary as a whole.
TL;DR: TNT is responsible for content. JS is less so.
^ You'd think this chick is being all aggressive but this is her face 24/7
Don't be fooled by her, she's cute as a button.
Hello I am retired.
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Bui bui!
This is actually pretty cool to see, loving JS just a little bit more.
I feel like neopets is going to take this a whole other way though
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