Firstly, we have a support board here for this program:
(you need an account to see links)
Secondly, I highly advise you edit out what you've shared here and move to the support board. People routinely lurk CK to report their accounts to TNT. For the future, please try to limit what you share here as some parts of the forum are open to the public to see.
You can also use the (spoiler) TEXT (/spoiler) tags, but with [ ] these instead of ( ), to hide what you post.
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(you need an account to see links)