PSA for people waiting on a ticket response from TNT

**Milly** · 07-20-2023

Resubmit your ticket. It looks like TNT fumbled the bag already, as we ramp up into a new era of neopets, and lost a lot of older tickets. you should receive an email confirming your ticket from "support@worldofneopets.zendesk.com"

I ♥ clraik

**Ice** · 07-20-2023

Originally Posted by Milly

Resubmit your ticket. It looks like TNT fumbled the bag already, as we ramp up into a new era of neopets, and lost a lot of older tickets. you should receive an email confirming your ticket from "support@worldofneopets.zendesk.com"

I ♥ clraik

How are you submitting new tickets? Through this portal? (you need an account to see links)

**Synth Salazzle** · 07-20-2023

Originally Posted by Ice

How are you submitting new tickets? Through this portal? (you need an account to see links)

I used this.
(you need an account to see links)

**Evelynn** · 07-20-2023

So for some additional clarification, if you have a pre-existing ticket, you should reply to the email where they assigned your ticket with the info you provided. You'll get assigned a new ticket, BUT if it's still in the old digit range (449348 or however long it is) you'll need to resubmit a new ticket through the new help desk.

In my personal experience, I didn't get a new 4 digit ticket number so I had to resubmit my previous tickets, but other people were reassigned 4 digit tickets.

**chii3d** · 07-21-2023

But I’ve already been waiting four months on my last ticket. May as well just give up tbh.

Thank you for the heads up tho great looking out.

**Infected** · 07-21-2023

Atleast the new team knows they fumbled it, which is progress.

**knuckles** · 08-02-2023

is it a new support team or does neo have the same support staff? still a bit lost in all this

**Lazuli** · 08-02-2023

Originally Posted by knuckles

is it a new support team or does neo have the same support staff? still a bit lost in all this

It's definitely still the same support staff

**danii** · 08-04-2023

Someone mentioned to me that there might be "more than one Alice". Or that there are people responding as if they were Alice because the way she handles each case is arbitrary and inconsistent. Anyone think this is true?

**Charizard** · 08-04-2023

Originally Posted by danii

Someone mentioned to me that there might be "more than one Alice". Or that there are people responding as if they were Alice because the way she handles each case is arbitrary and inconsistent. Anyone think this is true?

This is what I've seen as well. It's supposed to be an alias used for multiple support members. Not sure where the info came from though.

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PSA for people waiting on a ticket response from TNT

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