hey Royalty, if you want to ''push up'' that ticket fast, i'd recommend you sending a message to Neopets on Facebook, my ticket was just ''Open'' for like 2 weeks, then i contacted them on facebook and i got this
then magically my ticket was answered 2 hours after that. and i kept getting answers once per day (except saturdays and sundays)
remember to send your ticket number
(you need an account to see links)
good luck
PS: this goes for everyone who's getting some delay with their tickets, it really works for me