Resubmit your ticket. It looks like TNT fumbled the bag already, as we ramp up into a new era of neopets, and lost a lot of older tickets. you should receive an email confirming your ticket from "support@worldofneopets.zendesk.com"
I ♥ clraik
i cant recieve private messages on here im not ignoring u
How are you submitting new tickets? Through this portal? (you need an account to see links)
❤ Cream 2.0s by sugarbee, Houndoom, Alister; sales ub by Aero ❤
I used this.
(you need an account to see links)
userbar: Charmander
Roland SP-55 by: Honeycomb
My contributions:
(you need an account to see links)
(you need an account to see links)
(you need an account to see links)
(you need an account to see links)
(you need an account to see links)
by: hearts
Ryu art by dankRUSE
Chegg
So for some additional clarification, if you have a pre-existing ticket, you should reply to the email where they assigned your ticket with the info you provided. You'll get assigned a new ticket, BUT if it's still in the old digit range (449348 or however long it is) you'll need to resubmit a new ticket through the new help desk.
In my personal experience, I didn't get a new 4 digit ticket number so I had to resubmit my previous tickets, but other people were reassigned 4 digit tickets.
Sakuras (07-21-2023)
But I’ve already been waiting four months on my last ticket. May as well just give up tbh.
Thank you for the heads up tho great looking out.
❤ thank you to hearts for my pumpkin, Lyrichord for my userbar, and Great White North for my snail ryu!
Atleast the new team knows they fumbled it, which is progress.
Sakuras (07-21-2023)
is it a new support team or does neo have the same support staff? still a bit lost in all this
knuckles (08-02-2023)
Someone mentioned to me that there might be "more than one Alice". Or that there are people responding as if they were Alice because the way she handles each case is arbitrary and inconsistent. Anyone think this is true?