Originally Posted by
Alister
I think a lot of the impatience would be quelled if they'd give a formal news update on tentative timeline. "We're targeting a release date of X for best case, but worst case, we think it might slip to Y. But please remember, there's a lot of other items requiring updates on the site and while we're trying to fast-track this one as we know it's very important to the community, there always remains some risk of competing priorities affecting our current estimates." People are a lot more chill in my experience with even disappointing news so long as there's actual news. It's being kept in the dark on stuff that spawns the bitching.
edit to add - though to be fair, this is the Neopets dot com player base we're talking about. I'm possibly giving everyone, including myself, way too much credit here that we can actually be mature about a missed timeline