Honestly, I'm pretty sure they're understaffed for how many departments they likely have to run. Just off the top of my head:
- I.T. people, just to deal with issues like this
- Complaints team, to field and resolve issues like the StackPath bans
- Score verification, just to verify the hundreds of thousands of scores they likely get submitted daily
- Moderators for the Neoboards
And I'm sure there's a lot more behind the scenes. Issue is that only really the I.T. team will be able to deal with the issue directly, and whoever handles their Twitter hopefully is online in their timezone to field inquiries.
It's been a bit wonky on the timeframes too, so I can tell the work/team is lopsided. It took less than one day to unban my account from the StackPath CAPTCHA issues, but it took 3+ weeks for them to verify my high score on Kiss the Mortog. I think they'll post something as soon as they are able to their Twitter, or the site will go back up.