Neopets is answering questions on their official twitter!

[Charmander]

Thanks for correcting me! I recall the plushie but not the shield or background

[Hollow]

If I had a Twitter account I'd ask them why they take years to reply to tickets lol

[♥ lagrima ♥]

If I had a Twitter account I'd ask them why they take years to reply to tickets lol

They would probably say it's because they're short staffed or because their priority right now is converting flash or something equally vague but...improving customer support should be a priority. It's ridiculous.

[Hollow]

They would probably say it's because they're short staffed or because their priority right now is converting flash or something equally vague but...improving customer support should be a priority. It's ridiculous.

Honestly that sounds like an accurate answer that TNT would respond with D:

[DrSloth]

If I had a Twitter account I'd ask them why they take years to reply to tickets lol

have you tried sending a ticket recently? last ones i've sent i got a pretty quick reply and i didnt even had to post on the highway to help board.

[Fiore]

If I had a Twitter account I'd ask them why they take years to reply to tickets lol

If you want them to get back to you within a day or two you have to bug them on social media otherwise your ticket will be in queue for a while. This isn't always the case, but it is most of the time. Nobody should have to bug them to give their ticket a nudge.

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[Hollow]

have you tried sending a ticket recently? last ones i've sent i got a pretty quick reply and i didnt even had to post on the highway to help board.

Not recently actually! Have they gotten better at replying to tickets? :0

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If you want them to get back to you within a day or two you have to bug them on social media otherwise your ticket will be in queue for a while. This isn't always the case, but it is most of the time. Nobody should have to bug them to give their ticket a nudge.

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I agree they shouldn't be bugged constantly by us for them to reply to our tickets D:

[DrSloth]

Not recently actually! Have they gotten better at replying to tickets? :0

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I agree they shouldn't be bugged constantly by us for them to reply to our tickets D:

i did and got surprised, it took 3 or 4 days but considering i hadn't posted about it, i considered it in a good time frame

[Hollow]

i did and got surprised, it took 3 or 4 days but considering i hadn't posted about it, i considered it in a good time frame

That's actually pretty good for TNT :0