Page 1 of 4 123 ... LastLast
Results 1 to 10 of 36

Thread: Neopets 'forgot my password' email server - STATUS

  1. #1
    Hellkittten's Avatar
    Joined
    May 2019
    Posts
    66
    Userbars
    7
    Thanks
    68
    Thanked
    225/37
    DL/UL
    4/0
    Mentioned
    4 times
    Time Online
    1d 11h 33m
    Avg. Time Online
    1m

    Neopets 'forgot my password' email server - STATUS

    Alright, so, I don't know what's going on behind the scenes, but it seems that the Neopets email server that resets your password breaks constantly. Over the last year or so, it would 'go offline' for a few days, then come back, and go away again in a couple of days. The 'offline period' seems (to me, at least), to be increasing.

    If I'm not mistaken (and I check regularly), this server has been offline for about a month now. So, if you've been wondering why you're not getting an email to reset your password, this is why.

    This is pretty bad for Neopets, as people on hiatus returning, will probably have to reset their passwords. They will attempt to reset the password, it will seem to work, but the email will never arrive. They'll probably toddle off and play old school runescape, or something. You can get your password reset via a ticket. You might even get a response within a week.

    It's a bit of a nuisance figuring out if the server is definitely down, so I'm hoping people can use this thread to let people know if the server is running or not. If the last message in this thread is 'server is down', and you know it to be up, can you leave a message here? And vice versa.

  2. The Following 21 Users Say Thank You to Hellkittten For This Useful Post:

    Aero (05-08-2024),Autobot (04-14-2024),Bomb (04-14-2024),Bowsette (04-13-2024),Cinnamoroll (04-14-2024),DarkSkies (04-13-2024),Erik. (04-14-2024),Fiore (04-26-2024),Gotch (04-14-2024),Ice (04-14-2024),inferno (05-06-2024),infestedvirus (04-14-2024),Mangle (05-07-2024),Meepit (04-14-2024),oddish (04-14-2024),Politoed (04-14-2024),rio (04-14-2024),Sakuras (05-06-2024),Styx (04-14-2024),Synth Salazzle (05-02-2024),Zapdos (04-14-2024)

  3. #2
    Bowsette's Avatar
    Joined
    Oct 2013
    Posts
    3,170
    Userbars
    27
    Thanks
    1,265
    Thanked
    1,656/982
    DL/UL
    109/0
    Mentioned
    465 times
    Time Online
    318d 19h 12m
    Avg. Time Online
    1h 57m
    Thank you for this explanation. It drives me crazy having to send a ticket in for password reset

  4. #3
    infestedvirus's Avatar
    Joined
    Dec 2023
    Posts
    198
    Userbars
    9
    Thanks
    239
    Thanked
    310/107
    DL/UL
    11/0
    Mentioned
    20 times
    Time Online
    8d 18h 44m
    Avg. Time Online
    1h 3m
    I also think if you make a new account, you cannot do the activation process. Very bad for the site.

  5. The Following 3 Users Say Thank You to infestedvirus For This Useful Post:

    Fiore (04-26-2024),Hellkittten (04-15-2024),Sakuras (05-06-2024)

  6. #4
    billions's Avatar
    Joined
    Nov 2023
    Posts
    57
    Userbars
    2
    Thanks
    50
    Thanked
    114/39
    DL/UL
    5/0
    Mentioned
    6 times
    Time Online
    40d 3h 32m
    Avg. Time Online
    4h 21m
    I can say with certainty it was working on 08/04/2024 for a brief period (few hours) was able to grab the link for some accounts in this short space of time.

  7. The Following 2 Users Say Thank You to billions For This Useful Post:

    Bowsette (04-14-2024),infestedvirus (04-14-2024)

  8. #5
    I_royalty_I's Avatar
    Joined
    Dec 2011
    Posts
    5,685
    Userbars
    77
    Thanks
    6,808
    Thanked
    10,998/3,931
    DL/UL
    30/0
    Mentioned
    1,998 times
    Time Online
    439d 13h 32m
    Avg. Time Online
    2h 28m
    It's very hit or miss. There does not appear to be any sort of pattern as to why it works and why it doesn't.
    Last year yahoo was the one that I always held my breath for when sending a pass reset. Hotmail was always, always solid and came through. Now a days, hotmail is the finicky one and yahoo (and aol) always come through.

    Not sure when the last time I check was, but sometime in the past few days I was able to get things sent out successfully.

    - - - Updated - - -

    Can confirm - JUST now received emails to a yahoo email address. Might have to test hotmail, maybe today is one of those days where it just seems to work lol

    ---------- Post added at 01:21 PM ---------- Previous post was at 12:34 PM ----------

    Can also confirm that hotmail is not sending anything right now, bummer.
    Gonna be MIA for a few days so maybe it'll cooperate next week!
    Handouts create lazy people I'm not impressed with
    You want something in life, then why don't you go and get it?
    Actions speak louder than words do, it's pretty quiet, isn't it?
    Look at the world we live in, defined by comment sections




  9. #6
    birdies's Avatar
    Joined
    Oct 2021
    Posts
    589
    Userbars
    59
    Thanks
    1,684
    Thanked
    1,811/513
    DL/UL
    7/0
    Mentioned
    61 times
    Time Online
    33d 4h 9m
    Avg. Time Online
    49m
    I'm not getting email change mails. Makes it impossible to set up a new shell, as I can't take the risk of logging in, the email not changing, and then not being able to ticket for a password. SO frustrating.

  10. The Following User Says Thank You to birdies For This Useful Post:

    Hellkittten (04-15-2024)

  11. #7
    Rachy Queen's Avatar
    Joined
    Aug 2021
    Posts
    61
    Pronouns
    She/her
    Userbars
    11
    Thanks
    110
    Thanked
    249/77
    Mentioned
    32 times
    Time Online
    211d 13h 4m
    Avg. Time Online
    4h 54m
    I am not getting password reset for gmail for a good while now. But emails like yahoo are working fine.

  12. The Following 2 Users Say Thank You to Rachy Queen For This Useful Post:

    Fiore (04-26-2024),Hellkittten (04-15-2024)

  13. #8
    Hellkittten's Avatar
    Joined
    May 2019
    Posts
    66
    Userbars
    7
    Thanks
    68
    Thanked
    225/37
    DL/UL
    4/0
    Mentioned
    4 times
    Time Online
    1d 11h 33m
    Avg. Time Online
    1m
    Quote Originally Posted by I_royalty_I View Post
    It's very hit or miss. There does not appear to be any sort of pattern as to why it works and why it doesn't.
    Last year yahoo was the one that I always held my breath for when sending a pass reset. Hotmail was always, always solid and came through. Now a days, hotmail is the finicky one and yahoo (and aol) always come through.

    Not sure when the last time I check was, but sometime in the past few days I was able to get things sent out successfully.

    - - - Updated - - -

    Can confirm - JUST now received emails to a yahoo email address. Might have to test hotmail, maybe today is one of those days where it just seems to work lol

    ---------- Post added at 01:21 PM ---------- Previous post was at 12:34 PM ----------

    Can also confirm that hotmail is not sending anything right now, bummer.
    Gonna be MIA for a few days so maybe it'll cooperate next week!
    It makes no sense to me that there would be any difference between yahoo and hotmail... surely the problem is on Neopets end, and it either sends or it doesn't...
    Something I have observed is emails do go through on Neopass. That's sent as (you need an account to see links), the email from password reset is (you need an account to see links).
    I haven't recieved an email from (you need an account to see links) in a month. It used to be that the backlog will be cleared, and I'd wake up with a bunch of emails, but I think the backlog is purged now.

  14. #9
    Bowsette's Avatar
    Joined
    Oct 2013
    Posts
    3,170
    Userbars
    27
    Thanks
    1,265
    Thanked
    1,656/982
    DL/UL
    109/0
    Mentioned
    465 times
    Time Online
    318d 19h 12m
    Avg. Time Online
    1h 57m
    I can’t get a password or username reminder to gmail no matter how much I try

  15. #10
    Hellkittten's Avatar
    Joined
    May 2019
    Posts
    66
    Userbars
    7
    Thanks
    68
    Thanked
    225/37
    DL/UL
    4/0
    Mentioned
    4 times
    Time Online
    1d 11h 33m
    Avg. Time Online
    1m
    Haven't had a chance to recieve emails since original post..

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •