Originally Posted by
birdies
Definitely the above. Previously knowing the original email might have helped, but now actually writing in from it is king. I haven't had any luck getting them to reopen an account originally created with a hotmail.co.uk email even though I have the hotmail.com address and co.uk doesn't exist anymore. I was told they might be able to help if I had details of payments made on the account, but none had been.
They do seem to change their ideas on this every few months, so worth trying again later if you can't get through now.