Originally Posted by
TsUNaMy WaVe
Idk about now, but in the past they also asked for the location for which you created the account... It helped me recover an old account of mine (which I did have access to the old email of btw). I don't think they do it anymore though, maybe because it's not very reliable information? if you created the account using some proxy or if the "location" is too big or something.
Yeah they don't ask for anything but OG email nowadays and your ticket has to be sent FROM it, even if you know it from memory.
Here's an extract of a conversation I had a couple days ago trying to recover a 17 year old acc (with no success).
Sadly the account ███████ has been inactive since 2006. Unfortunately we are unable to return the account without a ticket being sent in from the original email, which sadly that is not listed.
Sadly if that is not possible, we will not be able to return the account.
If you can open a ticket from the original email, please reply to this ticket with the ticket number.
Best Lilith Neopets Team
Pretty robotic reply, if you ask me. But I don't blame them, they must answer a gazillion of these daily.