There was a mass PW reset on August (due to backend live access to neo info from a third party and this was even offered for some kind of crypto, don't know if they ended selling it but there should be images around here), many people got locked out but the solution that TNT gave for this is now that they actually let you log into your account for 5-10 mins and then log you out with the wrong pw msg, so you'd need the email to that account to do a password reset.