Not sure if they mentioned this before, but they made a board on the actual neopets website asking for more information!
(you need an account to see links) to thread.
I'm pretty excited they made a comment, even if it's just to ask for more information.
What I didn't like was the people jumping in saying stuff like "this is just a mobile issue!" like, sire, are you all the thousands of users who got this issue? How do you know this? Please stop and only add useful information and making assumptions. This annoyance of mine might also be stemming from a coworker who keeps butting in and giving their opinions instead of giving facts whenever someone in another department is asking a question.