This happened to me a couple of times. I've never sent in a ticket and did a whole lot of nothing about the problem - issue resolved itself after like 4-5 days every time. The only common denominator for me was that the issue would start after a site update (last one happened after some beta fixes months ago), and I don't know if other accounts were affected (I only play from one). That's all the insight I've got, sorry XD
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