Neopets "Help" page has been updated!

[Zorara]

(you need an account to see links)

Looks like this may be the way forward instead of emailing (you need an account to see links)!

[Fabulous]

This is fun, can't wait to read through it and nitpick with unnecessary vitriol

Edit: first one I clicked was delicious

Please log in to view spoilers.

Also F in the chat for neopets legend Sarah the Zafara

[Flordibel]

Well, they still have "Submit a Ticket" down there, but hopefully this will allow people easy access to their F.A.Q.s again!

[TsUNaMy WaVe]

I'm gonna miss Sarah
From a quick skim through looks like it's at least aesthetic. Didn't bother to read much though.

[Skellington]

there is nothing "good" there is only the confusion of eating a fruit salad in a chair with six legs

[My name is Yoshikage Kira]

Loving this new page!
About time we had a area for faq's instead of digging through editorials

[motherfucker]

Can they please pay minimum wage to an intern who can work on UX?

Don't get me wrong, I love that they're updating everything, and maybe this ticket system will help? (I assume it'll be just like sending an email, but the required fields will likely help skip a step).

The bright-ass green on top, the blurry images.
PLS TNT, I will do this for free.

[Meepit]

This is fun, can't wait to read through it and nitpick with unnecessary vitriol

Edit: first one I clicked was delicious

Please log in to view spoilers.

Also F in the chat for neopets legend Sarah the Zafara

Goddammit I hate when you are making a fruit salad and then you sit in a chair with 6 wheels, it just fucks everything right the hell up! How can tnt not understand that?

I can seriously just imagine some of the long ass life story tickets they get sometimes but now I'm not sure I can resist taking the piss and making a dumb story around a minor technical issue next time lmao.

[Using My Pass]

Can they please pay minimum wage to an intern who can work on UX?

Don't get me wrong, I love that they're updating everything, and maybe this ticket system will help? (I assume it'll be just like sending an email, but the required fields will likely help skip a step).

The bright-ass green on top, the blurry images.
PLS TNT, I will do this for free.

LITERALLY

They're based in US, right? US with some of the best laws for businesses (at the expense of the workers).

Fucking CONTRACT SOMEONE IF YOU'RE CHEAP JFC

Pay them the same, whatever, but just contract someone fucking capable for a project JFC.

[There's probably a myriad of reasons that it's problematic, but like... they've tried nothing and they're all out of ideas]

[Aero]

Don't get me wrong, I love that they're updating everything, and maybe this ticket system will help? (I assume it'll be just like sending an email, but the required fields will likely help skip a step).

I just tested the new form because I figured I would try to get one of my oldest accounts back, and I'm pretty sure besides the cosmetics it's the same system as before, just making sending an email more generic/automated like you said.