Problems changing email on account?

[draiko]

Personally I have ran through this problem a few times when I am changing email for some of my other sides. But those address are hotmail/outlook and I have not experience any problems with gmail yet.

[Erik.]

Hmm that's interesting. I'd prefer not to have to file a ticket as flying under the radar is always advised, but I may have to. It would be pretty convenient if it was just a waiting game and it eventually updated. Flags getting tossed up everywhere it seems. I guess I'll lay low and not move stuff around too much, just to err on the safe side of things.



How long did it take? Did you just change it once and then let it sit and eventually it just updated to the new email without you clicking that confirmation link they used to send?

48 hours if I recall correctly. I changed it once, then waited until it updated. Never got an e-mail I believe

[♥ AmandaBynes ♥]

The Neopets team introduced a flag to accounts some time ago which prevents automated emails from being sent. Everything on the account appears normal, but you can't recover it, and sometimes you can't even log in. If you are unable to retrieve a password recovery or address change confirmation email, then the account might be flagged. Coincidentally, the routine that commits email address changes and resets the change option's availability was mysteriously broken around the same time that we noticed our password recovery options stopped working.

Sometimes the site accepts an email address change without acknowledging it, and it's just matter of waiting it out. If your change isn't committed 48 hours after you originally made it, then you'll have to consider filing a support ticket.

This ^^

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[Agony]

Im so so glad im not the only one, i have a customer with an issue that needs a service email sent to hotmail, its been 3 days so far

[Goxar]

I changed my e-mail last week and it took a day or two for it to actually update

[Shell Y Ann]

I had this problem on an account I changed the e-mail, around 2 weeks ago. I didn't receive any e-mails and I had to change it again and it worked.