Neopets Facebook Direct Message

[Unown]

(you need an account to see links)

It seems like they are opening more communication lines to people.

When we submit a ticket, it usually goes through the lines of:
1. Submit Ticket
2. Write ticket number on Neoboards>Help>Highway To Help
3. Bug them on Twitter

Now there's a new way to bug them!

Seems like they've promised that contacting them through direct messages will get issues resolved more quickly. Hopefully it's a step towards better customer service where they can help their userbase faster! (Though better service would mean having better customer service operators)

[milkyway]

Eh I think they only did it so they don't look bad. Every other post shows how bad the support system is and by encouraging people to DM others won't be able to see "Need help getting my account back" x20 under every post. Won't change anything, they already replied within 24 hours before this change.

[Zorara]

Why does tnt even have a ticket system if you can just jump the queue with a post.

[RealisticError]

Eh I think they only did it so they don't look bad. Every other post shows how bad the support system is and by encouraging people to DM others won't be able to see "Need help getting my account back" x20 under every post. Won't change anything, they already replied within 24 hours before this change.

I'm still waiting for help with 4 tickets I sent in 2018 T_T

If you got a 24 hour reply you're super lucky haha

[Ariealle]

Are they going to use Messenger to unlock people's accounts? They're going to get flooded with, "I can't get into my account," messages. Are they then going to delay the process and redirect them to email to make sure they are emailing from the OG email that was on the account?
Are they using this for minor issues like lost items, etc?

I don't know how they do it on Twitter. I have seen them reply to DMs before. Interesting enough. Do they have the man power to answer all those questions

[Fabulous]

Are they going to use Messenger to unlock people's accounts? They're going to get flooded with, "I can't get into my account," messages. Are they then going to delay the process and redirect them to email to make sure they are emailing from the OG email that was on the account?
Are they using this for minor issues like lost items, etc?

I don't know how they do it on Twitter. I have seen them reply to DMs before. Interesting enough. Do they have the man power to answer all those questions

It says "have a ticket?" in the blurb so I think it's another queue jumping system analogous to the HTH thread on the Help Chat

Which is good in the sense that you no longer need to go through the rigamarole of creating a new account, waiting until it ages enough to post on the boards, then post your ticket, but... Like @(you need an account to see links) said, it's a weird implementation of a ticket system in the first place

But it's an improvement on the current mechanism (another ticket # bumping avenue) so points

[Guil]

me as soon as i saw this

[Hall]

It's an interesting way to force people line up their irl self with their NP account. _{Tony P bank statements who?}

[mokavanila]

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[♥ PrettySarcastic ♥]

I'm really kind of grossed out by this, because your Facebook account (if you choose to have one in this day and age of Facebook's shitty accountability and privacy track record) is inextricably linked to everything about your real life.

Do I, even on an account I consider pristinely perfect and above retribution, want Jumpstart/TNT to know my real name?

I guess if you're already providing them your personal CC number for premium, and in Neopets Nation, and already plastering your real face out there to potentially get linked to your Neopets account accidentally or on purpose this could be fine with you.

But for me, this is kind of a lot of nope.