Do you think JumpStart knows...

[♥ PrettySarcastic ♥]

What do you think the point of this would be? It would make so much more sense to have 20 pseudonyms being used by only two people. Why make your customer support team look so small?

I don't know exactly what the point is, but I concur with the assertion these names are pseudonyms 100%.

I have legitimately had the "same" person give me absolutely, 180 degree change, contradictory information within the same ticket.

Maybe it's a bid to make the team look small and personal, like a "family."

Maybe it's just the way things have always been and nobody at Netdragon wanted to change it.

But the odds of the exact same 3-4 people working the exact same job for, in some cases going on 20 years, at a company that has had the roller coaster ride Neopets has? I just don't see it. No, it isn't impossible, but the likelihood is really low.