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Thread: An Updated Guide to getting your account unfrozen / a password reset

  1. #41

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    Can confirm this guide works...I got my account back a few weeks ago.
    unfortunately, as a punishment, they deleted ALL the items and NPs on the account and converted all my pets. (I had 4 UCs...)...still, better than nothing.

  2. #42
    DirtyBeanSprouts's Avatar
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    Just want to add to this guide. Be sure to add @(you need an account to see links)officialaccount on Instagram. Comment on a post about your support ticket number and how you want to check out the new beta. Should expedite your account recovery process.

  3. #43
    lluvia's Avatar
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    One extra tip also passed to me by a Neopian:
    Message them on their Facebook page asking about your ticket. When I did that, they gave me a specific time frame to expect a response by.

  4. #44
    Stardew's Avatar
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    Updating this guide! Let me know if anyone has anything else to add

    (you need an account to see links)



    🌜 ALL YOUR STARDROP ARE BELONG TO ME ⭐✨
    hatched as drake: 01.11.2021


    Guides by me: (you need an account to see links) | (you need an account to see links)


    ty Dita ♥

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    Goxar (01-03-2021),Ice (01-03-2021)

  6. #45
    dididi13's Avatar
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    I follow this guide in some pointers and it helps a lot! I managed to retrieve my main account that has been lost for more than 5 year. Unfortunately my account has been hacked into during those time and there's nothing left my account.

    A few more pointers I get from my case is that, they cannot and will not restore anything if it's been too long ago and the logs/records are non-existent. I even ask them to restore my NPs (since it should be the easiest) based on my bank tier.

    When I got into my account, inventory, bank, shop, precious pets are gone. The name on my account and email has been changed to somebody else's. All I can do is add pin and make sure this won't happen again.

    So, if you lost your account more than 5 years and you have some great account, high chances that you've been hacked in.
    I eat too much and I need to stop. Covid-19 is not helping

  7. #46
    caitlin's Avatar
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    Quote Originally Posted by Rosie View Post
    I'm trying to get my first account back and just forgot the password.

    I have the original email, all emails associated with the account, original birthday, and information on pets created, nc, etc. But TNT refuses to give me back my account since the location my account was created isn't correct (which baffles me since I was 7 in the age of dial up, so it could really only be my home town -_-)
    i had a similar issue, made the account under 13 y/o and while i made it with an email, TNT did not keep record of this because of state of CA child protection laws, so they're refusing to give me a password reset though i can verify 100% of the information used to create the account :/

  8. #47
    Purrina's Avatar
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    Question

    Can you please update this part of the guide, @(you need an account to see links) ?

    Quote Originally Posted by Stardew View Post

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  10. #48
    DrSloth's Avatar
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    Quote Originally Posted by Purrina View Post
    Can you please update this part of the guide, @(you need an account to see links) ?



    for the account location, if the account is from prior the leak list, feel free to let me know and i'll try my best to help

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  12. #49
    Stardew's Avatar
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    Quote Originally Posted by Purrina View Post
    Can you please update this part of the guide, @(you need an account to see links) ?




    (you need an account to see links)



    🌜 ALL YOUR STARDROP ARE BELONG TO ME ⭐✨
    hatched as drake: 01.11.2021


    Guides by me: (you need an account to see links) | (you need an account to see links)


    ty Dita ♥

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    Purrina (07-26-2021)

  14. #50
    DrSloth's Avatar
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    Quote Originally Posted by Stardew View Post
    my 'location' service is just tracking the ip on the list, if the account is not on the list i can't help but if you'd like to tag me there i'll happily help whenever i can

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