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Thread: clraik's Warning and Infraction Process

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    Katie Mama Bear's Avatar
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    clraik's Warning and Infraction Process

    AKA: So you messed up and broke a rule
    clraik's Warning and Infraction Process


    Nobody's perfect but you can come back from this! We want to be transparent about how staff handles rule breaches. Here's a brief guide on the typical process - keep in mind that exceptionally bad behavior requires us to adjust our approach accordingly.

    There are generally four levels of disciplinary action within the forum. From least to most severe:


    • Warning
    • Infraction
    • Temporary Ban & Trade Ban
    • Permanent Ban


    To simplify matters, we assign a point value to each action. We call them infraction points. If you hit 100, you're out. Note - 100 is not an arbitrary number, just a general guideline that gives us an idea of the severity level of the transgression(s).

    Depending upon the rule you broke, and how badly you broke it, you may start with a Warning or you may go straight to an Infraction.

    When you get a warning, you'll receive a copy of the problematic post, and an explanation from staff about why you were warned.


    • A Warning is worth 0 points. That's why it's a warning.


    If you continue to break the rules, or if you broke the rules the first time in such a manner that it was malicious or especially serious, you will receive an Infraction. If you break the same rule over and over again, each time you break it, staff may at their discretion assign that infraction escalating point values in an attempt to get the point across that you are doing things wrong and not learning from your mistakes.


    • Therefore an Infraction can be worth 10, 20, or 30 points.


    The result of accumulating infractions is a temporary ban, a trade ban,or a permanent ban.


    Temporary Ban
    You can receive a temporary ban for breaking rules related to the marketplace areas of the site, or for the forum as a whole. A temporary ban from the entire site is designed to make the user have some forced time away to reflect on their choices and hopefully make better ones upon their return. Temporary bans can last for a week, month, 3 months, or 6 months - or other lengths, at staff discretion.

    Trade Ban
    But if your infractions have all, or mostly, been trade related, then you can expect your ban will be too. For example, if someone receives 2 trade infractions, they will probably be advised that the next one will also come with a temporary trade ban (week/month/3 month/6 month). Continued or severe infractions of our marketplace rules can result in a trade ban that is permanent. Trade banned users can still chat around the forum, but they can no longer buy, sell, or trade on any of the marketplaces, and they also cannot participate in giveaways.

    Trade Banned users get this userbar: .

    Permanent Ban
    The last stop is a permament ban. If a user manages to reach 100 infraction points then they have had ample opportunties to make positive changes to the way they post and interact, or the way they utilize our marketplace, and it's become clear to the staff they are unable or unwilling to change. Users are not permitted to return from a permanent ban; if they attempt to return, we ban them again immediately.


    A Friendly Reminder...

    If you receive a warning or infraction, it is not a personal attack or criticism of you. Our staff is applying the rules in a consistent manner for all our users. As such, it is inadvisable to write to the warning/infracting staff member to complain or argue. Part of being an adult is accepting responsibility for when you make mistakes; we're all human, we don't expect perfection, what's key is learning and improving. If you're genuinely unsure of the issue, you can ask for further clarification, but please do so in respectful manner.


    FYI - Examples of Exceptions to the Typical Process
    Bots
    : Spam bot accounts are permanently banned upon discovery.

    Multis: Only one account/user is permitted, so multis are banned and the user receives a warning or infraction (depending on the circumstances and number of incidents).

    PBMs: This stands for Previously Banned Members; obviously we don�t allow permanently banned users to rejoin our community. They are automatically banned upon discovery.

    Scammers: If a dispute is opened against a user and we find that they did scam, they will be banned until/unless they fully compensate their victim. This is an offense we take very seriously for the safety of all our users, so we will continue to monitor their behaviour even if they do make amends, to minimise future issues.

    Threats to the community: There have been instances in the past where a user has said/done something that poses a serious threat to our users. This can be in-game (such as a �fox in the henhouse� reporting cheaters to TNT) or not (such as posting in psychologically damaged and deranged manner). If we feel that someone�s presence in our forum is putting our other users at risk, we take action to protect against them.

    Any attempts to circumvent a restriction or perceived restriction placed upon your account will be subject to higher than standard infractions, up to and including a permanent ban at staff discretion, as this behavior represents a willful and flagrant disregard for forum rules in addition to an obvious lack of respect for our staff.

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