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Thread: How do you find out why an account was frozen?

  1. #1

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    How do you find out why an account was frozen?

    I had an account frozen with millions of NP on it but I can't fill out a ticket because I don't know why it was frozen.. halp?

  2. #2
    bry's Avatar
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    They stopped telling people after transition.
    Gotta file the ticket

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  4. #3
    Aura's Avatar
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    Quote Originally Posted by Whither View Post
    I had an account frozen with millions of NP on it but I can't fill out a ticket because I don't know why it was frozen.. halp?
    You gotta make a new account to send a ticket from, or one of the sides connected to the main. They don't have the reasons for freezing showing anymore. I would recommend pestering them on FB as well with your ticket # or else they probably won't look at it.
    i love luna

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    Ph0enix (10-30-2016)

  6. #4


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    Keep bugging them on Facebook, they will reply you for sure on there

  7. #5
    Stocking Anarchy's Avatar
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    This is one think I really hate about TNT. They can send you an auto email about your pets leaving the neolodge but not when your account has been frozen or suspended and given a reason why?

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  9. #6
    Espeon's Avatar
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    Quote Originally Posted by gigglez View Post
    This is one think I really hate about TNT. They can send you an auto email about your pets leaving the neolodge but not when your account has been frozen or suspended and given a reason why?
    The automated message for being frozen should be BYE BITCH.

    ---------- Post added at 07:41 PM ---------- Previous post was at 07:40 PM ----------

    Quote Originally Posted by Espeon View Post
    The automated message for being frozen should be BYE BITCH.
    Tbh it would have made being frozen a little less dreary.

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    Botan (10-30-2016),Sakuras (10-30-2016)

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