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Thread: someone stole my account...

  1. #1

    shadowcat's Avatar
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    someone stole my account...

    It just sucks that one of my personal accounts that I created myself got broken into. Someone changed the password and I can't access the account anymore. I don't have access to the email that I used to create it, does anyone have any ideas on what I should do to try get it back :/

    I just checked a few more of other accounts that I created myself and I can't access some of them as well. Most of them should not have even been known to anyone because I never post from these accounts at all, and they are all under different email addresses.
    Last edited by shadowcat; 10-09-2016 at 10:09 AM.

  2. #2

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    Quote Originally Posted by shadowcat View Post
    It just sucks that one of my personal accounts that I created myself got broken into. Someone changed the password and I can't access the account anymore. I don't have access to the email that I used to create it, does anyone have any ideas on what I should do to try get it back :/
    You can Submit a Ticket, contact them on Facebook or you can email Neopets at [email protected] and provide as much information as you can.

    Apparently with all the freezings going on there's at least one staff member trying to help.

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    shadowcat (10-09-2016)

  4. #3
    fledderjon's Avatar
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    if this just happened within the last couple of days, it seems JS did another wave of password resets. lots of people on the neoboards are reporting being locked out of accounts, myself included :-( not sure what can be done without the email attached to the account, but just try sending in an account access help ticket

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    shadowcat (10-09-2016)

  6. #4
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    Sorry to hear. Hopefully, it might've been someone from here, and maybe they'll return it.
    Otherwise, sending in a ticket is your best hope and spamming TNT's Facebook page.

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    shadowcat (10-09-2016)

  8. #5

    shadowcat's Avatar
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    Thanks for the help everyone, I might try to contact them on FB and email and see how it goes from there.

  9. #6

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    someone stole my account...

    Annoying!

    Guess people that haven't changed there passwords in some time being forced too maybe?

    Sorry about your account.


    Sent from my iPhone using Tapatalk

  10. #7



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    it could of been the password reset, accounts have gotten those lately

  11. #8


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    Did your email get 'inactive and deleted' or is your email password changed also?

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