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Thread: Trying to restart and access my old accounts

  1. #1
    Mandeelou's Avatar
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    Trying to restart and access my old accounts

    I'm trying to get back into Neopets and access my old accounts. I forgot most of the passwords so reset them by having the link sent to my email and everything. But I still can't login, even with the new correct password and correct birthday it keeps saying "Incorrect Password". How can the password be incorrect when I JUST changed it? I'm so confused. :/

  2. #2
    Bill's Avatar
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    Quote Originally Posted by Mandeelou View Post
    I'm trying to get back into Neopets and access my old accounts. I forgot most of the passwords so reset them by having the link sent to my email and everything. But I still can't login, even with the new correct password and correct birthday it keeps saying "Incorrect Password". How can the password be incorrect when I JUST changed it? I'm so confused. :/
    Accounts are probably frozen/purged. :'(

  3. #3
    Mandeelou's Avatar
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    Ohhh I see. Is there a way to tell this for sure?

  4. #4
    Aura's Avatar
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    Try checking the user lookup with a different account if you have one.
    i love luna

  5. #5

    Koneko's Avatar
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    They're either frozen, purged, or you need to change your ip.
    I've noticed when I do too many bad password attempts, all accounts correct password or not, will say bad password. I just switch proxies when this happens and it's fixed.

  6. #6
    Katie Mama Bear's Avatar
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    Passwords/emails not changing: Many people are having difficulty making a password/email change 'stick' on their account, despite following the correct process. Moreover there are instances where both the new password and the old one still work. Please be careful of this.
    (you need an account to see links)

  7. #7
    Bill's Avatar
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    Quote Originally Posted by Bacchus View Post
    Sadly this was not the case, just checked for her and her accounts are frozen

  8. The Following 2 Users Say Thank You to Bill For This Useful Post:

    Mama Bear (09-09-2016),Raposa (09-09-2016)

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