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Thread: Can't login in to my account?

  1. #1
    npm's Avatar
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    Can't login in to my account?

    I just reset my password and I cant log in again it keep saying '
    Invalid Password. Please enter the correct password to continue
    '.
    Anyone else's having this issue?

    Got the tittle wrong, Cant*.

  2. #2

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    Try checking on another account if you got frozen in the one you're trying to enter, since when you're frozen even if you type the correct pass it will say you're using an invalid password

  3. #3
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    Quote Originally Posted by Rrachel View Post
    Try checking on another account if you got frozen in the one you're trying to enter, since when you're frozen even if you type the correct pass it will say you're using an invalid password
    Lol I dont have any other account atm, and this is just a shell i did and access to it just to play trudy's... so i dont think is frozen but who knows.

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    WerewolfBF's Avatar
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    Feel free to PM me the username, I can check the userlookup to see if it's frozen. :3

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    npm (08-20-2016)

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    Quote Originally Posted by hectorvazc View Post
    Lol I dont have any other account atm, and this is just a shell i did and access to it just to play trudy's... so i dont think is frozen but who knows.
    If you want, you can send me the name by PM and I can check that for you

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    npm (08-20-2016)

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    Quote Originally Posted by spacedandy View Post
    Feel free to PM me the username, I can check the userlookup to see if it's frozen. :3
    Rrachel already checked that for me but thank you too

    account is still safe and sound so weird thing. anyway will wait a bit to try again.

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    Pusheen (08-20-2016)

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    Quote Originally Posted by hectorvazc View Post
    Rrachel already checked that for me but thank you too

    account is still safe and sound so weird thing. anyway will wait a bit to try again.
    No worries! Glad to hear it's safe. Have a nice night!!

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    Dude I got the scare of my life thanks to this glitch. Went through the exact same thing-- PW reset, still couldn't log in... but account was not frozen.

    I honestly can't say I know what fixed it. After about 4 reset fails, I waited 24 hours... and then did one last reset. The only thing I did differently that time, was I made sure the password had no special characters. (all the previous passwords did have the same special character in them)

    I went slowly- sent the request, waited about 10 minutes before clicking the link... waited about 10 minutes before setting a new word... waited about 10 minutes before trying to log on. Had to enter the birthday, but finally got inside.

    I'm not sure WHY that worked (or even what about that worked), but that's how I fixed it for me.

    Someone on the help chat mentioned "the password reset glitch," but didn't elaborate. I think there's definitely is something going on, though.

    Good luck!

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  13. #9
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    Had this issue when I was trying to log in on mobile last night.

    Waited a while, tried again on laptop, everything was fine.

    It was either a bug or I just got fat clumsy fingers typing pws on my phone.

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    mayb try the password u had before u reset

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