She probably has ticketed to get her account back, and if she starts to throw a rampage on the boards about it, they will freeze it, and then it'll get stuck frozen for like three months til her ticket is finally answered, lol.
yeah, the odds of you being able to get it with a ticket are very slim. dont self it. if theres stuff in it you want, take it. But the best thing you can do now if its empty is just leave it and hope for the best. selfing probably isnt a good idea