Professional Resume Building [+Rep]

[wrath]

So anyway, I'm going to start applying for jobs but I'm sick of my resumes. I can give you all the pertinent information except for contact information, you can leave that blank and I'll fill it in later. Need to know you somewhat to feel comfortable with you doing this. If you're under 18, don't bother, I need it to look professional. Mk.

[Mod]

I can have a look see if no one else does, or if you want a second opinion later.

I'm a little tight for time atm, hence why.

[wrath]

bumping

[wrath]

Ok. Opening it up to the public here. I'll rep anyone who contributes meaningful help to this shit. Aside from the much needed work on job descriptions, I'm also thinking about removing the travel agency position entirely so that way it doesn't make my history look as bad. I figure since I was taking some college classes during the time, I could make up some bs in an interview about the gap between jobs being me doing college and the funding for the next semester falling through so I had to start working again.



PROFESSIONAL EXPERIENCE
Retail Call Center Fuck Me Bullshit, Inc. February 2013 – Present
Online Product Specialist
• Serves as in-house expert on a particular product category. Provides direct customer care through telephone and email interactions, and assists in analyzing needs and selecting appropriate merchandise. Handles direct and escalated calls from customers who need or request detailed, product-specific information that is beyond what is routinely available from searching or navigating the website. Consults with customers and Online Care Associates on product selection and, when appropriate, product substitutions. Assists in product knowledge training of other Associates. Calls vendors or in-house product experts for information or help in problem resolution. Functions as an Online Care Associate in all departments to accommodate shifts in workload in the web center. Handles order processing tasks, such as order entry, confirmation notices, Delivery and Installation set up and order queries. Resolves basic and routine ordering problems and requests, and decides when call and issue escalation is needed.

Temporary Shit Job, Inc. December 2012 – February 2013
Temporary Associate
• Receive and process various documents from employees for the purpose of dependent verification during open enrollment. Check documents against requirements from employers to ensure appropriate documentation is being received.

Cable Company Inc. January 2012 – December 2012
Collector Agent
• Responsibilities include receiving payments and posting payments to customer accounts, contacting customers and advising of potential service disconnection, keeping detailed and accurate records of collection and status of accounts, assisting payment center to ensure customer satisfaction, processing payment arrangements and following through to ensure arrangements are met in a timely manner, monitor aged balanced reports and assist with collections of NSF checks, partnering with other departments to resolve billing and service disputes, and troubleshooting equipment over the phone with customers.


Travel Agency Company, Inc. June 2011 – September 2011
Customer Service Coordinator
• Answered phone calls from participants regarding prepaid MasterCard with questions relative to deposit amounts to the card, transaction history, pin numbers, lost cards, and fraudulent transactions/status on card. Card funds were based on commissions from the client involved and therefore had to determine whether deposit amounts were correct based on sales reports and commission program rules. Administered website accounts for participants to view their sales reports online, and reset passwords and security questions as needed. 



Insurance Company Inc. June 2009 – April 2011
Personal Lines Agent
• Answered questions and provided explanations regarding home, auto, and personal effects insurance policies. Took calls on an inbound basis with service of insurance policies, making changes and updating accounts as necessary for business. Received escalated calls for de-escalation and providing help within company guidelines. Requested necessary forms for different policies and followed up on said forms within the companies trailing documents guidelines. Provided tier three service to other representatives within the company. 



[Mod]

I hope that's just a chunk of your resume, and not it in its entirety.

First thing you should change:

1. Concise, bullet points.

I noticed that as soon as I saw it, before even reading.
-Don't clump them into huge paragraphs, separate each task/fact/sentence to its own bullet point.
-Be concise. Try to keep each task/fact/sentence as short as you can.

A resume is your 2 minute ad to your employer (or employer's HR).
But to get the 2 minutes, you want to be visually appealing and simple (but not blank, that's different), so they'll keep your resume in their hands.
Otherwise they'll just toss it as a "TL; DR.", "this guy is probably full of shit".

When I saw your resume excerpt, my first thought was, "God damn, just blocks of text. Fuck this."

'course this really only applies to high applicant volume, high demand jobs; 1 man jobs from a trailer will probably mean any resume will get looked at.
But it's good to be prepared and knock your employer's socks anyways.

---

2. Be clear in your tasks/facts/sentences

Unless the job you're hiring for is highly specialized and technical, with strong relation to your past jobs, your potential employer won't understand a lot of what you did.
Keep it formal, but simple - enough that an everyman could get the main gist of your past duties.

For instance,


Receive and process various documents from employees for the purpose of dependent verification during open enrollment.

What the fuck? If your next job is like your last job, then sure. If not, make it understandable for the person serving you your Big Mac.

and,


card funds were based on commissions from the client involved and therefore had to determine whether deposit amounts were correct based on sales reports and commission program rules.

Too long, too technical. Feel me?

---

My quick 2 cents, I didn't give it a full tear down, so there may be more things to improve on. I'm just not motivated now.

[Toasted]

Hey Federation, long time no speak. :)
Here's the resume format that I've used to get multiple jobs in my life.
Hope it helps!


YOUR NAME HERE
420 High Grove Lane
City, STATE 12345
Phone: (123)-456-7891

Education:

2005-2009 BLAHBLAHBLAH High School
Graduated early (Dec 2008) with 3.7 GPA.


2007-2010 ______ The School of Applied Technology
Intro to Culinary, Culinary Arts I, Culinary Arts II (ServSafe certified)
Served 3 District 5 School Board Meetings as Sous Chef/Server under Dude McDudeson (Culinary Instructor at ATC)


Experience:

JOB NUMBER ONE (City, State)
Employment: 4 months
Title: Hostess/Waitress
Reason for leaving: Whatever, whatever. I do what I want.

JOB NUMBER TWO (City, State)
Employment: 2 years
Title: Hostess/Waitress
Reason for leaving: Also doing what I want.



(INSERT CHEESY SELF-PROCLAIMING PARAGRAPH HERE)
I like to think of myself as a highly-motivated, easy-to-talk-to person.
In my opinion, a job requires dedication, self-assurance, and punctuality; all of which I possess.
Throughout my life, I�ve come to the realization that jobs (especially in today�s economy) are something to feel proud of.
When looking for a job, I take my time to make sure that I�m looking at a job that I can see myself being fully dedicated to;
something I can put 110% into, and turn into a backbone.
I am very good with instructions-- both verbal and written, and have yet to disappoint anyone who tried to teach me something new.

Thank you for your consideration,

The Toastess With The Mostess.

[wrath]

Hey Federation, long time no speak. :)
Here's the resume format that I've used to get multiple jobs in my life.
Hope it helps!


YOUR NAME HERE
420 High Grove Lane
City, STATE 12345
Phone: (123)-456-7891

Education:

2005-2009 BLAHBLAHBLAH High School
Graduated early (Dec 2008) with 3.7 GPA.


2007-2010 ______ The School of Applied Technology
Intro to Culinary, Culinary Arts I, Culinary Arts II (ServSafe certified)
Served 3 District 5 School Board Meetings as Sous Chef/Server under Dude McDudeson (Culinary Instructor at ATC)


Experience:

JOB NUMBER ONE (City, State)
Employment: 4 months
Title: Hostess/Waitress
Reason for leaving: Whatever, whatever. I do what I want.

JOB NUMBER TWO (City, State)
Employment: 2 years
Title: Hostess/Waitress
Reason for leaving: Also doing what I want.



(INSERT CHEESY SELF-PROCLAIMING PARAGRAPH HERE)
I like to think of myself as a highly-motivated, easy-to-talk-to person.
In my opinion, a job requires dedication, self-assurance, and punctuality; all of which I possess.
Throughout my life, I’ve come to the realization that jobs (especially in today’s economy) are something to feel proud of.
When looking for a job, I take my time to make sure that I’m looking at a job that I can see myself being fully dedicated to;
something I can put 110% into, and turn into a backbone.
I am very good with instructions-- both verbal and written, and have yet to disappoint anyone who tried to teach me something new.

Thank you for your consideration,

The Toastess With The Mostess.

I has no education! Other than high school. What do you recommend on that?

[Toasted]

I has no education! Other than high school. What do you recommend on that?

Then just leave it at that-- I just had my ATC in there because it was there. xD Haha.
A lot of people don't go to Votecks.

[Cody.]

I dont know what its like in the states, but where i live if you have 3546 degrees and youre applying at
mcdonalds, they wont hire you because youre too educated and itll most likely be a tempt job.

as well, the big chuck of text you posted, exactly as Mod said, its a tl;dr
when i did my hiring when i was a supervisor/manager, it was exactly that. A lot of tl;dr
and i just skipped over them. Im not going to waste 10 minutes on a resume. I have
5648728096 other jobs to do.

so exactly as mod said, short and to the point. bullet points.

[Broken]

Serves as in-house expert on a particular product category. Provides direct customer care through telephone and email interactions, and assists in analyzing needs and selecting appropriate merchandise. Handles direct and escalated calls from customers who need or request detailed, product-specific information that is beyond what is routinely available from searching or navigating the website. Consults with customers and Online Care Associates on product selection and, when appropriate, product substitutions. Assists in product knowledge training of other Associates. Calls vendors or in-house product experts for information or help in problem resolution. Functions as an Online Care Associate in all departments to accommodate shifts in workload in the web center. Handles order processing tasks, such as order entry, confirmation notices, Delivery and Installation set up and order queries. Resolves basic and routine ordering problems and requests, and decides when call and issue escalation is needed.

All this info could of been condensed into something such as -administrative, customer service operator, or something along those lines that isn't a bore to read, and is straight to the point.

[wrath]

I've chopped it up a great deal.


PROFESSIONAL EXPERIENCE
Retail Call Center Fuck Me Bullshit, Inc. February 2013 – Present
Online Product Specialist
Answers inbound calls regarding product sales and availability
Provides expert level product information and specifications
Contacts vendors to ensure delivery schedules are on-time
Authorizes returns, exchanges, refunds, and/or concessions when necessary

Temporary Shit Job, Inc. December 2012 – February 2013
Temporary Associate
Received and processed various documents for dependent verification.
Checked documents against requirements from company standards.
Processed enrollments through an on-line web tool.

Cable Company Inc. January 2012 – December 2012
Collector Agent
Received inbound calls and placed outbound calls for the purpose of collections.
Updated customer accounts based on delinquency of payment.
Restored services as needed once accounts were brought current.
Troubleshot services for cable tv equipment over the phone.
Handled escalated calls for other representatives when directed.

Insurance Company Inc. June 2009 – April 2011
Personal Lines Agent
Received inbound calls for insurance related inquiries.
Provided support for addition, deletion, and cancellation of auto, home, and personal effects policies.
Assisted in creating new tools for overnight functionality of the call center.
Trained 13 associates in a different center on the overnight protocol.

[Mod]

I've chopped it up a great deal.

Looks a lot better.

Little nitpicky things I would add/change:

-Still placing bulletpoints for each duty/task performed makes it seem more professional and organized (unless you have and it's a limitation of vB ).
-Have a space break between your first bulletpoint and the last line of your basic job info.
-Place your job position above your past employers. Employers/HRs want to see what you were first, not who you worked for.
-Place your time of employment on its separate line, usually the last line of basic job info. (I realize it doesn't look so well unless other parts are also formatted accordingly. Just scratch that and put it in parentheses next to the employer - see example below)
-It is unnecessary to hyphen "online"
-Your entry for the Cable Company is a kind of awkward in wording. I'll use it as an example for my mentioned points:


Collector Agent
Cable Company Inc. (January 2012 � December 2012)

-Received inbound calls and placed outbound calls for the purpose of collections. (collections what? Better to briefly elaborate this job here)
-Updated customer accounts based on delinquency of payment. ('delinquency'? Sounds weird, and keep it simple)
-Restored services as needed once accounts were brought current. (current what?)
-Troubleshot services for cable tv equipment malfunctions over the phone.
-Handled escalated calls for other representatives when directed. ('escalated'? Sounds weird, and keep it simple)

Keep at it, it's a huge improvement from your initial anyhow.

[Attainable]

I agree with utilizing bullet points. You want to be clear, concise, and get to the point with why YOU are qualified for the position they are hiring for.

[perklicious]

Generally speaking, I have a paragraph about who I am/what sort of job I'm looking for. What comes next is generally up to you, but I've been taught that you should put the most pertinent thing. For example, if you'd just graduated uni and had only had jobs unrelated to the jobs you were applying for, you'd list your education first because it's more relevant. Since you've had more work experience and less education, you should definitely list that first and your education second since that'll be more important to the prospective employer.

Other than that, I agree with all the above.