Need help with cancelling premium...

[Skarl]

this was an account i THOUGHT was secured.. its been inactive ever since i initially got it minus me going to a few times for nc trading (after i had it for awhile already) it was froze or anything, but i tried to log into it today and the original owner (im assuming) has it back along with all the items i had transferred to it

Ohh man. That stinks! I am sorry. Run of terrible 'luck' for you. What's your next course of action?

[PikaPoogle1]

lol.. quit neo, sell the UCs i have and go back to playing playstation home

[Rosa]

lol.. quit neo, sell the UCs i have and go back to playing playstation home

You'll probably miss neo soon lolz.
It's only been just a day but I already miss everything on neo
still debating if I should rebuild or not.
Ugh I dunno.

[Ein]

lol.. i think it pays out on the 20th or something so im gonna keep it for now that way it may look better to TNT seeing that they are still getting my money but if they dont do somethin by then im canceling itg

I called my bank and had them cancel the payment. I got refunded when Neopets charged me for premium on my old account after it was frozen It solved the problem as I was never charged again

[Ajones]

Not certain if you ever got this resolved properly, or not. Thus, I'll add what I learned today in dealing with this very problem.

First, I found the email invoice I received after signing-up for Premium.

Hi ,

Congratulations and thank you for signing up for a Neopets Membership! Your payment has been processed and your membership has been activated.

Here is an overview of your information:

Membership Plan:
Reference Number:
Email:
Neopets Username:
Billing Address:
Payment Method:

If you would like to make changes to your membership, please go to Manage Membership.<--- Seems IMPOSSIBLE to do once the account is FROZEN, yet I tried it, and SURPRISE!! Couldn't log on. I know... Imagine that -smh-

Your Membership is subject to the Neopets Membership Rules. Please note, for your convenience, after your membership period ends, your membership will be automatically renewed using your credit card or PayPal account on file.

Thank You!
- The Neopets Team


I then sent a reply email to the above email address, and one to (you need an account to see links), both requesting a closure of my now frozen/nonexistent neopets premium account.

Soon after, I received these following:



This is an automatically generated Delivery Status Notification.
Delivery to the following recipients failed.
(you need an account to see links)

This is an automatically generated Delivery Status Notification.
Delivery to the following recipients failed.
(you need an account to see links)



So, tomorrow, I shall phone the number provided 1 (877) 636-7426 and notify them of my intent to cancel their "premium service."

Afterwards, I shall call my cc company and notify them of my desire to cancel payment any future reoccurring charge from Neopets.com, or any such related entity.

Arguably, I can only imagine that it might be easier to quit a street gang, than escape the reoccurring fees of Neopets Premium.

I hope it all worked out for you, @(you need an account to see links), and to anyone else who might have stumbled into this Neopets Premium "quicksand."

[Bane]

Hopefully when you call up it is not cleverbot answering the phone lol. Just sayin cause with all the automatic response they give.

[Rosa]

Hopefully when you call up it is not cleverbot answering the phone lol. Just sayin cause with all the automatic response they give.

Wow, they're making things difficult for frozen premium members :/