Subject: Neopets.com Password Update Required
On the evening of May 3, 2016, a reporter informed us that an unidentified hacker claims to have obtained illegal access to account information from Neopets.com. The reporter shared information received from the hacker about 100,000 Neopets.com accounts. The information provided by the hacker included name, email address, username, password, date of birth, gender and IP address but not all information was provided for all of the 100,000 accounts. Credit card information was not part of the illegally accessed information. Neopets determined that the information provided by the hacker predates 2013.
For your protection, we are requiring a password reset for all Neopet accounts that have not changed their passwords since 2012 and suggest that those who do not regularly change their passwords also update/change their passwords. Please visit your Neopets.com account and follow the instructions to create your new password. We also recommend that you consider changing your password for any other account for which you use the same or similar password. Please exercise caution if you receive any email or telephone call requesting your personal information or directing you to a website to provide personal information. Neopets.com does not and will not ask you for personal or account information through email.
We sincerely apologize for any inconvenience the password reset process may cause. We will provide updates if and when we learn more
from or about the hacker. In the meantime, please email us at
(you need an account to see links) if you have questions.
Sincerely,
Neopets