Well I sent a ticket in for my old account... they sent this back to me...
A solution for your issue has been suggested.
Hi
The account XXX has not been accessed in nearly seven years. Due to its inactivity, it is scheduled for purging. There is nothing I can do at this point to change any information in it.
And there's no way to change their mind unfortunately - I had a great account with a VWN UC Fae Lenny on at one point but didn't access it for such a long time that it got purged. I'd just try and recreate anything you wanted from there - in my case it was the pet name which I've since recreated.