Quote Originally Posted by TravisP1018 View Post
Have been chatting with sandy o and Ethan h from neopets support and they both said they are currently working on issues with the password reset and that hopefully it will be fully operational asap. However they are trying to respond as quickly as they can to everybody's ticket. So fingers crossed we can all get our old accounts back sooner than later. Will post when I hears more from support.
Thanks for the updated info, that's awesome to hear! At least they are aware of it and hopefully working on fixing it. I can imagine it's awfully frustrating for them to be getting all the tickets to fix something as basic as this. Fingers crossed their "ASAP" is soon!