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Thread: Issues Changing Neopets email

  1. #1
    Rhaenyra's Avatar
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    Issues Changing Neopets email

    When I click on My Profile then Email, I get a completely blank screen on one of my accounts. It is just that one account. When I go on my other ones, it pulls up the normal stuff about changing the email and email preferences.

    I've tried clicking offsite links, typing out the website link, using different browsers/VPNs and nothing will work. Somehow it won't let me change that email.

    Any suggestions or alternative ways to get to that change email screen?

  2. #2
    KJiU's Avatar
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    Quote Originally Posted by Rhaenyra View Post
    When I click on My Profile then Email, I get a completely blank screen on one of my accounts. It is just that one account. When I go on my other ones, it pulls up the normal stuff about changing the email and email preferences.

    I've tried clicking offsite links, typing out the website link, using different browsers/VPNs and nothing will work. Somehow it won't let me change that email.

    Any suggestions or alternative ways to get to that change email screen?
    Don't think i am any help with this haha. Perhaps you could also try incognito and private window?

    Or logging into your Acc and head over to the change email page while opening a new tab and login to that account (the one you wish to change email) head back to that previous tab and refresh ?

  3. #3
    Rhaenyra's Avatar
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    I'll have to try the multiple tabs thing. I already tried incognito mode sadly. I thought my private browser was blocking it somehow, but it still doesn't work on my normal internet.

  4. #4
    KJiU's Avatar
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    I hope the multi tab will workout for you. If not you gotta wait for the others to see if they have any suggestion for you

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  6. #6
    kalez's Avatar
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    Probably not the answer, but... have you tried turning off your adblocker on the page?
    Clearing your cache/cookies/all that good stuff?
    If all else fails you could always try going through support, I'm sure they'd be able to help.

  7. #7
    Rhaenyra's Avatar
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    Yeah I've tried all that. It's just weird because all links to the change email give me that Error 404 page or a blank screen just on this account.

  8. #8
    Sneasel's Avatar
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    Huh, I got the same porblem with a shell of mine.
    The email preferences page was blank, in 3 different browsers and I could not change the email...
    Kicked me out and now the shell is lost, ah well, was nothing important.

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