Did you try adding the Neopets email address to the email's address book?
Also try on a different browser. I usually use Google Chrome to send forgotten info stuff, but one day I had to use IE and it came through when using IE (don't know if this is a coincidence or not though)
Well, it said "has bounced before" not "bounced now". Not logged into the account right now, but I'm pretty sure they said email wasn't sent. Also, how do I do that whitelist thing on hotmail?