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Thread: frozen for my protection?

  1. #1

    xokolos's Avatar
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    frozen for my protection?

    what in the world man.

    my account was up literally an hour ago. i went to the ER because i have the flu, and i come back and my account has been frozen for my protection.
    i have no sides, should i make an account and submit a ticket?

    i haven't given my password to anyone.. i log on everyday and nothing was missing from my acc?

  2. #2
    Sarada's Avatar
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    It might be that you bought items with cash, or tnt believes you did, and they might think you're a stolen middleman/storage account for the items or pets. Another thing that might have done it if you are moving ips a lot, or using vpns a lot they might think more than one person has access. A friend maybe 4 months back got cookie grabbed though, maybe you were too, and it was accessed while you were gone or when you weren't aware of it? He was frozen for his protection too. I recommend staying away from user shops unless its critical to get said item, especially if the item is easy to sell like a codestone, paint brush or lab map piece. Something you can do to protect against cookie grabs is logging off often.

  3. #3
    Ganymede's Avatar
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    Was it your own original account? If not, then it has been frozen for the original owners protection. If it is yours then it should be easy to get back.

  4. #4
    Raposa's Avatar
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    frozen for my protection?

    Is it your original account, or is there any chance it could belong to someone else? If you�ve got well documented information on the account, then for-protection freezings are a godsend in comparison to other reasons such as cheating/scamming.

    Make a ticket with any and all information you have, and if it�s the original owners that got it iced, you may actually have more information than them and it can go in your favor.


    Sent from my iPhone using Tapatalk

  5. #5

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    It just doesn't add up.... do you have any other info to tell us?

    Maybe you change IP address often?

  6. #6
    Synth Salazzle's Avatar
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    TNT is doing this with a lot of people right now.

    I got hit pretty hard with this too

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  7. #7



    Star Dream's Avatar
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    Definitely send in a ticket and give them all the information you possibly have.
    NC mall transactions, closet contents, pet history (what you've had in the past, what your current pets have been previously, etc), neofriends, all of those fine details that you would be privy to but others wouldn't/wouldn't typically document.

    If it's your original account then it should be easy to get back; if it's not your original account then it may be a bit tougher, but still fight for it, and if you regain access, definitely work on securing it completely if you haven't already.

  8. #8
    Sarada's Avatar
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    I'd wait a month or two before messing with tickets, tnt believes your account is stolen in all likely hood, if you try to recover now they may think you are the thief, Its better to give some time to make you seem distanced from this 'thief'. Assuming you didnt buy anything with cash and don't think you were cookie grabbed or otherwise hijacked.

  9. #9
    DrSloth's Avatar
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    this reason is the best one to get frozen for, you should get your account back as soon as they get back from holidays if you have the original info for it, just send a ticket.

    that's what scare me about neo, they really should activate the text message security pin soon enough so there's less people getting hacked, specially with the leak list everyone know everyones password[COLOR="Silver"]

  10. #10

    xokolos's Avatar
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    hey sorry i didn't check clraik for a couple days lol but i havent submitted a ticket yet, ill wait to do that!

    and no i bought the account in the summer, so i have had the account for awhile and completely changed it, so there was in fact an ip change on the acc to my current ip, but i dont think thats what set it off, because i have had the acc since ~may.

    thanks for all the help so far! i guess taking a break from neo is pretty good!

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