Results 1 to 9 of 9

Thread: Ticket question.

  1. #1
    npm's Avatar
    Joined
    Dec 2011
    Posts
    813
    Userbars
    15
    Thanks
    735
    Thanked
    564/219
    DL/UL
    84/3
    Mentioned
    109 times
    Time Online
    83d 21h 28m
    Avg. Time Online
    28m

    Ticket question.

    So my ticket its on work in progress since the 7 of this month for an account i'd frozen for secure 6-7 months now.

    what do you think that TNT take so long to give me an answer for my account?



    Code:
    404 Not Found.

  2. #2

    Joined
    Dec 2011
    Posts
    5,855
    Userbars
    14
    Thanks
    1,510
    Thanked
    2,163/1,229
    DL/UL
    6/0
    Mentioned
    1,100 times
    Time Online
    43d 11h 54m
    Avg. Time Online
    14m
    a ticket being in progress for a month to even several months is not uncommon. tnt is notorious for absolutely WRETCHED customer service, so fuck em hack more!

    but in actuality all you can do is wait, and wait, and wait. it might be tomorrow it might be another month.
    [9/3/12 11:11:58 PM] Joanna: sigh
    [9/3/12 11:12:14 PM] Joanna: john
    [9/3/12 11:12:16 PM] Joanna: is
    [9/3/12 11:12:17 PM] Joanna: perfect

  3. The Following 3 Users Say Thank You to John For This Useful Post:

    J_L_K_64 (03-18-2012),npm (03-17-2012),robots (03-17-2012)

  4. #3

    Joined
    Mar 2012
    Posts
    99
    Thanks
    19
    Thanked
    20/14
    DL/UL
    18/0
    Mentioned
    9 times
    Time Online
    N/A
    Avg. Time Online
    N/A
    For the frozen account the reply takes several time, to mee too.

  5. The Following User Says Thank You to Yoshi For This Useful Post:

    npm (03-17-2012)

  6. #4
    Ana's Avatar
    Joined
    Mar 2012
    Posts
    1,139
    Userbars
    5
    Thanks
    974
    Thanked
    965/581
    DL/UL
    5/0
    Mentioned
    457 times
    Time Online
    55d 22h 41m
    Avg. Time Online
    19m
    I have a friend waiting on a frozen account, and it's been two months. TNT is extremely unpredictable for wait time

  7. The Following User Says Thank You to Ana For This Useful Post:

    npm (03-19-2012)

  8. #5

    Joined
    Dec 2011
    Posts
    1,942
    Userbars
    4
    Thanks
    350
    Thanked
    161/133
    DL/UL
    72/0
    Mentioned
    81 times
    Time Online
    1d 17h 23m
    Avg. Time Online
    N/A
    TNT is SLOW to answer tickets.

  9. The Following User Says Thank You to Slasher For This Useful Post:

    npm (03-19-2012)

  10. #6
    utahclock's Avatar
    Joined
    Feb 2012
    Posts
    664
    Userbars
    3
    Thanks
    360
    Thanked
    377/198
    DL/UL
    122/0
    Mentioned
    89 times
    Time Online
    15d 16h 59m
    Avg. Time Online
    5m
    TNT took 6 months once for an account of mine. That they froze for suspious activity of previous inactive account.

  11. The Following User Says Thank You to utahclock For This Useful Post:

    npm (03-19-2012)

  12. #7

    Joined
    Dec 2011
    Posts
    6
    Thanks
    203
    Thanked
    404/267
    DL/UL
    3/0
    Mentioned
    222 times
    Time Online
    N/A
    Avg. Time Online
    N/A
    TNT is so busy freezing people for fun that they lack doing their actual jobs.

  13. The Following User Says Thank You to Cara For This Useful Post:

    npm (03-19-2012)

  14. #8
    npm's Avatar
    Joined
    Dec 2011
    Posts
    813
    Userbars
    15
    Thanks
    735
    Thanked
    564/219
    DL/UL
    84/3
    Mentioned
    109 times
    Time Online
    83d 21h 28m
    Avg. Time Online
    28m
    But the ticket is work in progress doesn't that mean that the ticket has been asigned to a mod or something?



    Code:
    404 Not Found.

  15. #9
    Ana's Avatar
    Joined
    Mar 2012
    Posts
    1,139
    Userbars
    5
    Thanks
    974
    Thanked
    965/581
    DL/UL
    5/0
    Mentioned
    457 times
    Time Online
    55d 22h 41m
    Avg. Time Online
    19m
    Work in progress means they've decided who's going to look at it. WHEN they actually look at it is a different story

  16. The Following User Says Thank You to Ana For This Useful Post:

    npm (03-19-2012)

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •