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Thread: Why does Alice want to know

  1. #1
    Isis's Avatar
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    Why does Alice want to know

    where an account was accessed from previously? I sent her the correct email to an account I wanted unfrozen and suddenly she asks this...how should I respond? I have no idea even close to where it was logged into from. I waited a week for her to send the stupid password reset link and check to see this question as a solution instead..

  2. #2

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    Idk, the way they go about restoring accounts just makes it seem like they're trying to bullshit their way into making you give up

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  4. #3

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    shes probably suspicious because its been logged into from multiple locations and if its really yours youll probably be able to tell her the last login location. its not that weird a question imo

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  6. #4
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    She's putting people through hoops right now. I had to go through the same stuff, and the best part is that her and Tony don't communicate so if Alice puts you through the process, then Tony may freeze you a month later and make you re-do it. You ask him to reference the old ticket, and he claims he can't.

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  8. #5
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    I guess they don't trust you. Doesn't sound too unreasonable to ask that.

  9. #6
    Betrayal's Avatar
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    I clicked because I was curious since I just dealt with her about an account and got in unfrozen in 2 weeks, no problems.

    I agree with the other people but I say all the time tnt has a handful of users they like and help right away while ones they don't like have to wait ages to be helped or asked impossible questions so they quit trying and never get the account back.

    Tnt fucking sucks with customer service and I blame them for the small player base. They keep pushing people away.

    (Although I like Alice and Tony, never had a problem getting unfrozen and I'm sure they know I cheat )

  10. #7
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    Quote Originally Posted by Bettser View Post
    She's putting people through hoops right now. I had to go through the same stuff, and the best part is that her and Tony don't communicate so if Alice puts you through the process, then Tony may freeze you a month later and make you re-do it. You ask him to reference the old ticket, and he claims he can't.
    This is why I think tony is a big fat ugly cunt.

    That and he just is one in general.

    Fuck you tony

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  12. #8
    Isis's Avatar
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    I feel like she is just toying with me and isn't going to give it back and I feel like it wasn't Alice who answered me because it was a Sunday and two because scrappy was on that day and mention something about ticket numbers
    Last edited by Isis; 12-11-2017 at 07:09 PM.

  13. #9

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    It probably isn't the smartest move to post that many details on an open forum like this one. I'm pretty sure TNT reads the stuff here sometimes... Just a heads up. Hope you can figure it out.

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