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Thread: All of my hotmail/outlook accounts TEMPORARILY SUSPENDED?!

  1. #1
    thejabara's Avatar
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    Question All of my hotmail/outlook accounts TEMPORARILY SUSPENDED?!

    No matter what account I try to sign into I get this:

    "Your account has been temporarily suspended
    Someone may have used your account xxxxxx to send out a lot of junk messages or done something else that violates the Microsoft Services Agreement.What do you need to do?We'll send a verification code to your phone. After you enter the code, you can sign in."


    So I go to the next page, enter my phone number (and ive tested another as well) and I get this red error message: "Usage limit exceeded. Try again tomorrow."
    Only "tomorrow" never comes, it hasnt worked in 24+ hours.


    Anyone else ever had this problem and managed to fix it?
    I HAVE google searched the issue and read multiple help threads on the same exact issue and it looks like so far 98% of people have not managed to get their accounts back up and running.

    I'm not so concerned with WHY my accounts are suspended, just want to know how to fix it


    Also, I apologize if I posted this in the wrong area~

  2. #2
    audreycutes's Avatar
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    Try contacting them? It's happened to me when I've logged in in incognito mode but it always got fixed with a verification code sent via SMS.

  3. #3
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    Bettser's Avatar
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    This security measure they have made is so tedious. You only have three options to get passed the suspension:
    1) Talk to their livechat (which is a pain to get to in the first place), and they will fill out a report for you or send you to the right place.
    2) Fill out a report yourself. You have to have ALL your information though.
    3) When you get to the code screen, and it asks for a number... if its failing its probably because your number was flagged as being used for spam emails. Try using a friends phone number. This worked for me a few times.

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