Bought high end account that was frozen a few weeks later

[aplant92]

What should I do in this instance? I was told that the account was frozen for protection, but on raising a ticket have been asked to provide details about how I gained access to items from stolen accounts (assuming this is stuff that was transferred to the account before I got it).

What should I do here? Is it just bad luck? Or should I try get a partial refund? The user I bought from is very reputable, but I'm sure the freezing wasn't my own doing (was very careful and made sure I followed their instructions on how to stay safe).

Any tips?

[Pusheen]

Contact your seller and address the issue to see if anything can be done or if they can give you extra info for the ticket

[Mama Bear]

As @(you need an account to see links) said, try opening a line of dialogue with the seller first, to see if you can resolve privately. If not, you can open a dispute and have staff look into it.

[aplant92]

Well Tony P clearly said in his ticket he won't unfreeze unless I can provide details on how heaps of items were grabbed from clearly stolen accounts, so I don't think this one will ever get unfrozen...

Is a partial refund out of the question?

---------- Post added at 03:21 PM ---------- Previous post was at 03:20 PM ----------

Ok no worries, thanks guys. I shall do that!

[Blovey]

Yeah I'd definitely get in touch with the seller. It seems like this account was high risk and if you weren't informed of this prior to your purchase, that is a major problem. I'd give the benefit of the doubt to the person who sold it to you though and see if they are open to resolving the issue in a way that satisfies you. If not, I'd escalate it with a dispute here.

Best of luck to you!!

[Chickenator]

i wanna know how in the world did you get your ticket answered to already?

[Bridge]

i wanna know how in the world did you get your ticket answered to already?

Harass them on Facebook. Especially messenger, every time I get frozen I copy and paste a message and just resend it every few hours. People say not to submit two tickets, last time I sent one frozen ticket and one bug report and I was unfrozen within 48 hours.

[kadoatie]

Harass them on Facebook. Especially messenger, every time I get frozen I copy and paste a message and just resend it every few hours. People say not to submit two tickets, last time I sent one frozen ticket and one bug report and I was unfrozen within 48 hours.

I don't know if it's worthy, sometimes they are even more rude when they answer your ticket, especially if it's tony