To me, Neopets can definitely come across as a mini-dictatorship.
I recently canceled my premium subscription. In my explanation for why, I said something "Most of the folks on Neopets these days are young adults. It isn't fun to be treated and reprimanded like a child. Cater to young adults and more people will join." They most likely won't give a shit what I think, but I hope that if they'll listen to any feedback, it is when someone is canceling a paid subscription.
Edit: not that I'm against kids being on the site too. TBH I don't know what the solution is to cater to all ages, but that isn't my job it is JS's job.