And told them to unfreeze my Neopets account.
The customer service lady had no clue what Neopets is.
Did you eventually get through to someone who did?
You need a specific number I guess.
Maybe that's why customer service is so bad, they don't know their own site. >;l
OMG ROFL are you serious?!? *Facepalm*
WEll, Viacom runs quite a few sites I believe.
Well they should still know ALL of their sites and general info.
Or else, why have a phone line with customer service agents? xD
They probably only focus on their big money makers.
Neopets is chump change for them really.
That was probably just for the general company, I doubt they get that many calls for neopets! xD