Ticket got answered?

[siaospear]

Not sure if this is in the wrong section (Joe, feel free to move it to the right section!)

So anyways, I submitted a ticket way back in 03/21/2014 and it got an update today, 03/21/2016. However, all it says is 'Solution Suggested'.

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It doesn't say anything else. My ticket still looks the same except for a change in the status, from 'open' to Solution Suggested'.

Anyone mind explaining to me what this means?

[applesauce120]

what was the ticket about?

when i got a solution suggested for a hacked account, they told me that they froze it for protection so the probably took some action?

[Jericho]

Wait wait, it took them two years to get to your ticket?

[Kit]

Huh... I've never heard of anything like that before.
Maybe check to see if they made any changes based on what the ticket was about? For example, if it was about a missing trophy then go and check if they gave you a trophy? Or if it was about a frozen account, check if it was unfrozen?

If nothing's been fixed, I'd re-open the ticket and hopefully they'll respond a lot faster than last time x.x
If you message them on FB, they respond a looot faster.

[Howl]

I honestly can't believe how long TNT take to respond. I sent a ticket about NC that never showed on my account three months ago and still nothing, and this is real money we're talking about! I could sue 'em.

Is there definitely nothing there? Nestled away somewhere when you scroll down? It's rather odd.

[Hollow]

Wow 2 years O_O I wonder why it takes them this long to get back to tickets? No wonder Neo is becoming dead D:

[siaospear]

@(you need an account to see links)
The ticket was about a frozen account. I wanted to get it unfrozen. I checked, the account is still frozen. Nothing changed.

And strangely enough, the 'update' came exactly 2 years from the date of the ticket I sent. I wonder if it was an automated reply. I'll try mailing them/messaging them on Facebook when I get more time on my hands (as I'm currently on a holiday) to see what's going on.
@(you need an account to see links), I hope they get back to you about your NC soon. I've heard that people posting on the Facebook wall about such matters get a response quicker than those who don't.


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[Botan]

I also got an update to my ticket! Sent in a ticket about 2 years ago as well, May 2014. Really odd why they're getting replied to now? Maybe it was an automatic reply sent out... I'll have to check Neo when I get on my computer.


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[j03]

I would submit a new ticket if I were you.

[Daffodil]

Wait wait, it took them two years to get to your ticket?

Took them 2 and a half to get to one of mine. They're really bad imo