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Thread: How to cancel premium on frozen account?

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    Octopus's Avatar
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    How to cancel premium on frozen account?

    looking to cancel premium on my frozen account that I did not pay for with paypal :c

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    This has happen to me before twice and both times the payments didn't continue, If they do continue i would contact your Bank and Neopets about cancelling it as you're not getting the service you're paying for.

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    they froze me the day my premium renewed & I bought NC aswell, you think i could get my money back through my bank?

    ---------- Post added at 07:52 PM ---------- Previous post was at 07:51 PM ----------

    @scarmans

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    It's unlikely that you could get it back through your bank because I'm assuming there's something in Neo's terms of use agreement and w/e. Unless it was an unauthorized charge (which it doesn't seem it was), I doubt your bank will do anything to get your money back.

    Sorry bout it.

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    Quote Originally Posted by Octopus View Post
    they froze me the day my premium renewed & I bought NC aswell, you think i could get my money back through my bank?

    ---------- Post added at 07:52 PM ---------- Previous post was at 07:51 PM ----------

    @scarmans
    you could challenge it yes cause you are not receiving the service you payed for and if you can prove that the better off you will be.

    ---------- Post added at 10:57 AM ---------- Previous post was at 10:55 AM ----------

    Quote Originally Posted by Lavendrae View Post
    It's unlikely that you could get it back through your bank because I'm assuming there's something in Neo's terms of use agreement and w/e. Unless it was an unauthorized charge (which it doesn't seem it was), I doubt your bank will do anything to get your money back.

    Sorry bout it.
    that's neopets for you freezing you right after you pay for something.

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    Octopus's Avatar
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    I feel I could say some bs like

    "oh it billed me after I got frozen and I didn't authorize that please cancel cause I just saw this shit"

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    Quote Originally Posted by Octopus View Post
    I feel I could say some bs like

    "oh it billed me after I got frozen and I didn't authorize that please cancel cause I just saw this shit"
    No, when I say unauthorized, I mean like someone else used your bank information to get it charged.

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    Oohh ok I got you

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    Probably look thought the T&C before doing anything so you can back yourself.

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    I read on neo somewhere that NC is non-refundable.
    or I read wrong

    at least you didn't pay with paypal, I wish I didnt pay on my old main with paypal so I could use paypal now..
    but!
    Since you got frozen, I don't think tnt would be inclined to refund anything since you broke their rules

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