I can confirm @
(you need an account to see links), @
(you need an account to see links), and @
(you need an account to see links) is
truth.
-If your account is premium, it's taking too long you should re-new your ticket by opening it and writing anything under "Additional Details".
-If your account is non-prem, it averages 4-5 weeks before a response, normally. Sometimes you won't see a response until ~3 months later, although they may have ignored you if that's the case. 3 weeks is nothing, don't sweat it.
And yes, there is a shot as long as your account is not purged or in the process of being purged. A quick (but not foolproof) way to check is to look up a pet name on your frozen account to see if it still exists. If it does, your account
usually will be too.
~1 year ago, most likely still there.
2+ years ago, there's a chance it's gone; it's random, really.