Yes, Rue, that absolutely annoys me! No one wants their pet to wear some Silk French Pie wig that looks like shit. No one. Also, a violin headband on an otherwise gorgeous wig? wtf?
Hands down horrible customer service and they are not listening to their member base on what is needed. WE pay THEM for good service and great items. They need to hold to their end or they'll lose loyal, paying customers fast.