What to do when you're frozen?
When your account gets frozen you will not get a refund and your premium service is not automatically cancelled. If you want to stop paying for the premium on your frozen account, you must cancel premium yourself (see the Cancelling Premium section). If you feel you are unfairly frozen, you can use this form
(you need an account to see links)
to try and get your account back.
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(you need an account to see links)
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