I know many of you guys think shit of TNT, and I know sometimes they may not have the best reasoning/service.
Personally I think they have really improved, and done more for their players than in the past.
I think we really should give them the credit they deserve.
Okay, so I'm a little late, but I found out today about the "glitch" that happened the other day. You know what I mean. Anyway, I never realized before how much you guys really do to protect users from not so nice people. I started playing on this site at a young age and now I'm 25 and a mom who hopes to pass this site on to my daughter someday. I just wanted to say thank you to everyone that keeps this site safe for users of all ages. ~xxxxxxxxxxxx
Thanks to you and everyone else who wrote in about it. (To ease the curiosity of others: It was a log of the notices that get sent out to the Monitoring team.) You guys are really important to us, and we know sometimes we can be a bit strict, but we fight hard to keep Neopia a safe and pleasant place where you can relax and have fun .........
TNT, I was just wondering: how come it seems like the staff doesn't provide an area for players to give their feedback and provide suggestions? I've played other games that have forums for that, but as long as I have been playing Neopets, I've always felt that it wasn't "our game." We don't really have a say in anything (and most suggestions I see in the Editorial are always shut down because "We can't do that"). It just seems like the staff is not too open to other people's great suggestions. ~frostygrunt
We actually have staff that gather and send in both daily and weekly feedback to us. If you've posted on one of those long boards that discuss your Neopian likes or dislikes, or what improvements you'd like to see, chances are that we've read it. We do read our suggestions board, and you can also send your feedback directly to us through the help page. All those fan sites and communities you have out there? We watch them, too. Many of your suggestions, comments, and thoughts are sent to all departments. The majority of you weren't quite thrilled with how that newest Maractite Neopet looked? The Art Department has been alerted. You wished a site event would have done X differently? Our Content Department will know. Something isn't quite working right? We've put in a ticket to our programmers.
That said, the biggest issue is time and resources. Also, much of our content is planned months to a year in advance, which makes it hard to work in suggestions that suddenly crop up. While we don't like to shoot down suggestions, sometimes it just isn't feasible or high priority enough to work into our schedules. Some ideas are fantastic, or ones we've been dying to implement, and we do try to make those happen, though it doesn't always happen quickly.
Just my opinion. I just think we're a bit too cynical
I guess they have gotten a little better, but compared to what they used to be anything at all would be better. So saying they are getting better isn't really saying too much lol.
I think we give them the credit they are due, they really haven't wowed me with anything lately. If anything, I think they really dropped the ball with the new BD. and the recent plots have been kinda.. Meh.
---------- Post added at 11:09 PM ---------- Previous post was at 11:06 PM ----------
As much as I like how they're doing what's outlined in those editorial responses I feel as if those are things that should be expected of a company anyway. I like how they work hard to protect younger users too, but it's also in their best interest as well. No parent is going to want their kid to be on a site that poses a danger to them, and they'd be losing potential customers.
They're also going to want to maintain their image publicly - and maybe this is cynical of me - but I can't help but wonder whether some of these things were leaked out on purpose as a sort of PR move to prove how noble and righteous they are. We all know how they warn for silly offenses and sometimes freeze without reason, so I imagine those editorial questions are selectively chosen just to try to combat the already existing negative opinions about TNT. xP;
I think they work hard. I think that they do try to do well.
I just think they're crap with how they handle punishing and freezing users.
In my opinion, the things that are outlined in those statements are things they HAVE to do! I mean honestly they shouldn't get props for something that is expected of every decent business!
There are a ton of virtual pet sites and they ALL have to protect against paedophiles! Any site that allows users under 18 HAVE to protect against paedophiles! Even if they didn't care, they would still have to; imagine if some paedophile was successful on one of these sites, the site in question would be mentioned all over the media in relation to this incident!
Also OF COURSE they have to say, that they read suggestions and they actually try to improve, I mean wouldn't you say the same thing, if you were in their position?? I also feel that in every editorial, they have some manipulative reason behind which questions they choose! I mean since the cheating scandals with the AC and the recent glitches, of course they are trying to improve their image, by including these questions! They are trying to say that, they work hard to keep the site safe and that they are listening to their users and trying to improve!
HOWEVER if they really did want to listen to their users and improve, why haven't they improved the freezing system?! There has been a million suggestions that could improve the freezing system; point system, lesser punishments, strikes, different punishments for different offences and they should be clearly outlined, no permanent freeze until you get to talk it over in a ticket. This list could go on, I have heard a million great examples, but they haven't listened once, even though the freezing complaint is the biggest complaints and one of the primary reasons people either stop playing or start cheating! And it isn't just the freezing either, what about bringing back UC's? There has been a ton of great suggestions in that topic as well, some that would even be VERY beneficial to themselves, for example; they could make it a special paintbrush/item in the NC Mall, that you would have to buy and it could be the priciest of all the items in the NC Mall, but no, they wont do it because they just love being a royal pain in the arse! I could go on...
Last edited by Whispers; 06-22-2013 at 11:37 AM.