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Thread: how long does it usually take for TNT to respond to tickets?

  1. #1
    swampfox's Avatar
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    how long does it usually take for TNT to respond to tickets?

    i submitted one about two days ago for my account being frozen "for my protection."
    i'm impatient and i know two days isn't really realistic but how long should i wait until i submit another one?

    the ticket was good and had very specific details so i'm not too afraid that i didn't supply enough information.

    also, what's the returning rate of an account frozen "for your protection?"

    i'm just impatient and want my UCs back.
    Last edited by swampfox; 06-07-2013 at 12:28 PM.

  2. #2



    Sylveon's Avatar
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    Last ticket I submitted took a month to get a response. They are AWFUL with their customer service.

    Best of luck getting your accounts back. When my main was first frozen "for my protection", it took me six months. That was years ago though.

  3. #3
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    Did you have premium? I've never submitted a ticket for an active frozen account but I tried to get one that got frozen years ago and they replied within a day. I do spend a lot of money on neocash and premium though.

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    @caughtinadreamx
    if they take MONTHS i will seriously be fucking pissed.

    @shadowbreakdown
    it was not premium unfortunately.
    i had purchased NC on it though and had the proof attached to the ticket.

    i saved the ticket on my computer too just in case.

    i understand it could take a week or two but SERIOUSLY? x_x;

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    It varies actually.
    I've seen people get replies after just a day.. and some not get a reply until after many months have passed.

    AND I've also noticed that well-known accounts or accounts that have premium or buy tons of NC Stuff get much faster replies than regular/non-$-spending accounts.

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    swampfox's Avatar
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    @illuminati
    yeah i've heard that too.
    i just don't understand how that could take MONTHS.

    there was a girl that had her UC plushie ixi stolen and it was returned to her in a week.
    and my friend got her account back in like two days after she was frozen for the same reason.

    i just think it's shitty how they would take awhile to respond to a ticket that had an account that was frozen BECAUSE OF THEM, not because of anything i did.
    yanno? seems kinda shitty to me.

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    illuminati's Avatar
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    Quote Originally Posted by swampfox View Post
    @illuminati
    yeah i've heard that too.
    i just don't understand how that could take MONTHS.

    there was a girl that had her UC plushie ixi stolen and it was returned to her in a week.
    and my friend got her account back in like two days after she was frozen for the same reason.

    i just think it's shitty how they would take awhile to respond to a ticket that had an account that was frozen BECAUSE OF THEM, not because of anything i did.
    yanno? seems kinda shitty to me.
    I agree, it shouldn't take that long for them to review a ticket and reply. I waited 4 months one time to find out they could not give me back one of my accounts.. really aggravating to be waiting for that long to get rejected.

    I think they should hire more ticket-viewers to speed up the process and assign them to a specific topic. Like hire more people to look at frozen accounts while only a portion looks at little issues. Or even have a separate premium ticket thing..

    But oh well, I hope you get your account(s) back

  8. #8
    swampfox's Avatar
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    @illuminati
    YES omg why doesn't TNT ever do things that would benefit their players?
    they prolly just sit there and laugh and don't even actually read the fucking things.

    *sigh* oh well. thank you. i'm holding out hope.

  9. #9



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    So I got frozen and got my account back in two days. I didn't have premium but I had bought like $40 of NC and I 'hinted' that I was going to purchase more NC and maybe premium and was sad that I couldn't unless they unfroze my account QQ the whole sob story 9 yards. So yeah... sometimes talking with money gets shit done faster for you.

  10. #10
    swampfox's Avatar
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    @PiSquared
    i said something along the same lines as that.
    what the fuck why is everybody else getting theirs back but i'm not? D:

    *throws tantrum*

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