My account was frozen on 3/27/13 for "cheating". The cheating in question was refreshing at the money tree and gaining items through RE's.
My account is almost 12 years old, is premium, and I have worked very hard to get it to where it was. I submitted a ticket the same day I was frozen but I have not heard back from anyone. I did not receive an e-mail but the ticket is still showing up as "open".
I am a little distressed since I have put so much time and effort into this account. How should I proceed from here?
