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Thread: My account was frozen...how to proceed?

  1. #1

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    My account was frozen...how to proceed?

    My account was frozen on 3/27/13 for "cheating". The cheating in question was refreshing at the money tree and gaining items through RE's.

    My account is almost 12 years old, is premium, and I have worked very hard to get it to where it was. I submitted a ticket the same day I was frozen but I have not heard back from anyone. I did not receive an e-mail but the ticket is still showing up as "open".

    I am a little distressed since I have put so much time and effort into this account. How should I proceed from here?

  2. #2
    Reese's Avatar
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    Well, were you using a program to refresh ?
    J_L_K_64 rules you.

  3. The Following User Says Thank You to Reese For This Useful Post:

    Christopher (05-05-2013)

  4. #3
    Jager's Avatar
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    If you were using a refresher I don't think you could gain your account back because in their ToS or rules I believe it states that it unbalances everything.
    Sorry hon, that really sucks
    I find in myself desires which nothing in this world can satisfy,
    the only logical explanation is that I was made for another world.
    J A G E R

  5. #4
    Daenery's Avatar
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    If the ticket is still open you might want to edit out the fact that you were frozen on that date, just in case a Neopets staff member is snooping around here since it's a little specific and you don't want them to connect you here if you're going to try to make a case. At least the ticket's not closed yet! You can try updating your ticket by replying to it, sometimes that helps attract attention to it. Good luck :c

  6. #5

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    I was not using a program. I did it manually and only for 10 min increments. In all honesty I didn't think it was cheating...I had read a NP times article and it looked like it was ok.

    EDIT: Is there someone I can NM directly?

  7. #6
    Saiyan Race
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    Then if you explain that to them they will give you your account back.
    (you need an account to see links)
    (you need an account to see links)(you need an account to see links)

    ------------------------
    [02/24/2013] Stealth CORE is made into the first standalone Neopets auto-player.
    ------------------------


  8. #7

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    Any idea how long it takes? It has already been a month? Should I just respond to the ticket?

    I am at a loss...

  9. #8
    Miri's Avatar
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    Don't take pussy steps lol. Annoy them a bit. Don't post your replies to and from them publicly tho. It's like applying for a job. Make contact with them to find out what's happening. Shows you care

  10. #9

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    Keep renewing your ticket or make multiple tickets once in a while. It helps sometimes.

    Best of luck!!!

  11. #10

    Mod's Avatar
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    Quote Originally Posted by callmeiggy View Post
    Any idea how long it takes? It has already been a month? Should I just respond to the ticket?

    I am at a loss...
    Respond to the ticket, telling them what's up? Then leave it be and be patient for another month.
    Sometimes if you sass them, they'll get back to you anywhere from a few hours to a week.

    Don't overdo it however, if you keep slapping their booty like a perv at the strip, they'll write 'LOSER' on your forehead and ignore you.

    And don't keep jamming tickets up their buttholes, this isn't a gang porno.

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